T-Mobile USA Continues to Earn Highest Ranking in Wireless Customer Care by J.D. Power and Associates
BELLEVUE, Wash.--(BUSINESS WIRE)--Confirming its status as the industry leader in customer care, T-Mobile USA, Inc., today announces it has achieved the highest ranking from the J.D. Power and Associates’ 2007 Wireless Customer Care Performance Study – Volume 1. This marks the fifth consecutive period in which T-Mobile has received the highest ranking in the customer care study.
“Once again our customers have spoken, ranking T-Mobile highest in customer care performance for the fifth time in a row,” said Sue Nokes, senior vice president of Sales and Customer Service, T-Mobile USA. “It’s a testament to our frontline employees and their dedication to creating the best possible service experience so our customers are the real winners.”
The study provides a detailed report card based on consumer experiences on the phone with T-Mobile customer service professionals, in-person at T-Mobile retail stores, and online at www.t-mobile.com. The study notes:
The 2007 Wireless Customer Care Performance Study – Volume 1 is based on responses from nearly 14,000 wireless customers. Interviews were conducted during June and September 2006.
Within the past six months, T-Mobile has received the highest-ranking award in J.D. Power and Associates studies measuring the following: